Home-Careers

Overview

The Customer Service Representative is responsible for receiving calls from new and existing Customers in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.

Responsibilities

  • Process all orders received via inbound call with strong attention to detail and order accuracy is imperative.
  • Follow policies and procedures to ensure quality consistency with every customer contact.
  • Manage and solve all shipping, finance, quality, products, order logistics, inquiries requiring investigation, trouble shooting, and problem solving efficiently and professionally.
  • Assist with inquiries and follow up via Service Console ticketing system as assigned. Participate in all product training sessions; as well as additional training sessions related to policies and procedures.
  • Gather and communicate all pertinent information regarding claims or investigations to appropriate departments via ticketing system and email to ensure that the customer’s needs are met and exceeded.
  • Proactively promote featured products and special promotions.
  • Conduct outbound calls as required to ensure effective communication with customers as needed.
  • Assist team members and colleagues as needed.
  • Performs additional duties and tasks as assigned by direct Manager.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Job-related experience
Job-Type
Job-related skills/competencies

Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, previous work experience, specific job duties, certifications, etc.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.